Data Visualization


  • From Messages to Episodes: Building Better Recall for AI Support

    Our customers do not think of support as isolated chats. They think in terms of things they are trying to get done: connecting a domain, changing the look of a site, launching a store, fixing checkout, recovering access, or understanding a bill. That creates a challenge for an AI support assistant. If a customer returns and says: Let’s…

  • From Default to Delightful: AI-Assisted Data Visualization

    I can never remember the exact syntax for visualization libraries. AI changes this. Now I describe what I want in natural language, iterate in conversation, and let the model handle the boilerplate. Five prompts transformed default charts into a visual story of WordPress’s 20-year evolution.

  • The New Face of Jetpack Stats

    Jetpack Stats is one of Automattic’s most popular offerings, providing analytics for over 14 million users. Read and find out what we’ve done to modernize Jetpack Stats this year!

  • Visualizing Diversity at Automattic

    Diversity is essential to Automattic’s culture. As a company with employees from over 100 countries, we believe that embracing different perspectives and backgrounds is key to being creative and productive. Through our different perspectives, we create a happy and safe environment for employees and users. For this reason (and also because it’s right), we strive…

  • Boris Gorelik on the biggest missed opportunity in data visualization

    Boris Gorelik recently joined us to present on The Biggest Missed Opportunity in Data Visualization based on his recent talk at the NDR conference. Boris was a data scientist at Automattic, is now a data science consultant, and blogs regularly on data visualization and productivity.  Some of highlights (along with a handy timestamp) include: Keep the…