Automattic

Shannon Smith

Move Fast and Don’t Break Things: Shipping the Simplenote MCP

When Automattic recently launched a month‑long hackathon, engineers Mark Biek and Evan Tobiesen knew exactly what they wanted to work on: the Simplenote Model Context Protocol (MCP) server. Neither Mark nor Evan works in data science, so measurement might have been the easy thing to skip. Instead, they shipped a product with built‑in measurement from…
Chris Blower

From Messages to Episodes: Building Better Recall for AI Support

Our customers do not think of support as isolated chats. They think in terms of things they are trying to get done: connecting a domain, changing the look of a site, launching a store, fixing checkout, recovering access, or understanding a bill. That creates a challenge for an AI support assistant. If a customer returns and says: Let’s…
Aaron Yan

Optimizing Meetup Connections

Explore the journey of how Automattic leverages the power of optimization and genetic algorithms to transform our meetups into more engaging and meaningful experiences. Our post delves into the creation of Dinnermattic, a hack project designed to foster stronger relationships among our globally distributed team.
Jason Moon

The New Face of Jetpack Stats

Jetpack Stats is one of Automattic’s most popular offerings, providing analytics for over 14 million users. Read and find out what we’ve done to modernize Jetpack Stats this year!
David Newman

Quest for Efficient AI: An Evaluation of the Vector Database Landscape

Earlier this year, due to soaring interest and multiple product initiatives, we went on a quest to evaluate and deploy an internally hosted vector database. We’re in the midst of the AI revolution, and many new AI‑inspired product initiatives rely on vector embeddings. Embeddings are generated by AI models, and take the form of high dimensional…